Support

Questions, answered plainly.

Everything you might want to know about the Breeze, the Ring and the Towel β€” how they work, how long they last, and how they get to you. If your question isn’t here, reach out and a human will answer.

The Breeze fan

What makes it bladeless?

Air is pulled in and pushed out through a smooth channel instead of spinning exposed blades, so there’s nothing to catch hair or little fingers. It rests around your neck and sends two steady streams of air up toward your face and collar.

How long does the battery last?

All-day battery on a single charge β€” enough to get through a commute, a shift, or an afternoon outside. Runtime depends on which of the three speeds you use; the lowest lasts the longest.

How do I charge it?

It charges over USB-C with the included cable, using any standard phone charger, laptop, or power bank. A full charge takes a couple of hours.

Is it actually quiet?

On low and medium it’s whisper-quiet β€” fine for an office, a call, or a quiet room. High is louder but still far from a desk fan.

Will it fit me, and is it comfortable?

The band is soft, flexible silicone that flexes to most adult necks and sits light on the collarbone. No clip or strap β€” you drape it on and forget it’s there.

The Ring & Towel

How long does the Coldfront Ring stay cold?

Roughly 60 to 90 minutes of cool once you wear it, depending on how hot it is around you. It’s a PCM gel ring β€” no battery, no charging, just freeze and go.

How do I freeze and reuse it?

Pop it in the freezer for a couple of hours (or the fridge for a softer chill), then wear it. It’s fully reusable β€” freeze it again and again.

What does the Cooling Towel do?

Wet it, wring it out, and snap it β€” it holds a cool, damp chill you can drape over your neck. At $12 it’s the simplest way to cool down, and it re-activates with water as often as you like.

Can I use the fan, ring, and towel together?

Yes β€” that’s the idea. The Breeze gives continuous airflow, the Ring adds direct contact cooling for an hour or so, and the Towel is the cheap backup. The Cooling Kit pairs them at around $79.

Shipping & returns

Where do you ship from and how long does it take?

Everything dispatches from the USA. Once on its way, expect delivery in about 3 to 7 business days.

Is shipping free?

Shipping is free on US orders over $35. Below that, a flat rate is calculated at checkout before you pay.

Good to know

Is this a medical device?

No. The Breeze, Ring, and Towel are comfort and cooling products, not medical devices. They don’t prevent, treat, or cure any condition, and individual results vary.

How should I store the fan and ring off-season?

Charge the Breeze to about half before storing it somewhere cool and dry, and top it up every few months. The Ring just needs a clean, dry spot β€” it doesn’t have to live in the freezer.

Still stuck? We’re happy to help.

Contact us